Privacy policy

Last Updated: August 28, 2025

This Privacy Policy describes how Icecream Apps (“we”, “us” or “our”) collects, uses, protects, and shares information as you use our desktop PDF editor (“Software”) and online PDF editor (“Online Service,” “Service”) – together referred to as our “Products”.

By using our desktop or online PDF merger (“Products”), you acknowledge that you have read, understood, and agree to this Privacy Policy.

Disclaimer: This website and all its services (including the desktop and online PDF merger) are powered by Icecream Apps LTD. All rights, including those pertaining to software, technology, and website content, are owned by Icecream Apps LTD.

1. How We Use Your Data

We process your information for the following main purposes:

  • To provide and maintain the desktop and online PDF merger Products
  • To process your PDF files and deliver requested merging functionality
  • To manage your account, transactions, and subscriptions
  • To deliver customer support and respond to your inquiries
  • To inform you of updates or changes related to the service or policy
  • To analyze traffic, usage, and troubleshoot errors to enhance user experience
  • To prevent misuse, ensure security, and comply with legal obligations

2. Information We Collect

2.1. Directly Provided Information

  • Account Creation: Name, email address, password if you register.
  • Purchasing, Billing & Subscriptions: Details needed for payment, which are processed securely by third-party providers.
  • Support & Communication: Information you provide when contacting us for support or feedback.
  • User Content: PDF files or other content uploaded or merged using our Online Service; these are only processed as required to fulfill your requests.

2.2. Automatically Gathered Data

  • Technical Usage Data: Including IP address, device and browser type, system details, dates/times of access, referral URLs, and website activity logs.
  • Cookies and Tracking: Please see Section 3 for more information.

2.3. Third-Party Sources

  • Social Login Providers: Basic profile information (such as name and email) when using third-party logins like Google or Facebook, subject to permissions you’ve granted.

3. Cookies and Tracking Technologies

What are Cookies?

Cookies are small data files stored on your device when you visit or use our website or Online Service. They help us and our partners recognize your browser, remember your session, and deliver an improved and personalized experience.

Types of Cookies Used

- Essential Cookies

Required for our Products to function (security, authentication, navigation).

- Functional Cookies

Remember preferences (such as your language or region) and help personalize your experience.

- Performance/Analytics Cookies

Collect data in aggregate to understand how you interact with our Products and to help us improve performance and usability (such as which features are most popular and where errors occur).

- Advertising/Targeting Cookies

Support the display of relevant advertisements and track advertising campaign performance.

- Third-Party Cookies

Some cookies may be set by third-party partners, such as analytics and advertising providers, when you interact with integrated content or services within our Products.

Managing Cookies: You can control and delete cookies via your browser or device settings. Note, some features of our Products may not function properly if you disable essential cookies.

4. Retention of Information

We store your personal details and uploaded PDF files only as long as necessary for product delivery, service operation, and to fulfill legal and support-related duties. Files merged through the Online Service are typically stored temporarily and erased after processing or within a short retention period unless the law or your settings specify otherwise. Account and transaction records may be retained longer per legal requirements.

Uploaded files and User Content on the Online Service are stored only as long as necessary for processing and are deleted after completion, unless you choose to retain them or as required by law.

You may request deletion of your account or personal data at support@icecreamapps.com.

All the files that are being uploaded to our Service for the further processing and the newly generated output files are kept on our servers for as long as 2 hours. This time of files' storing   provides you with a solid opportunity to have sufficient time to download the files from our servers.

We do not make any backups of the files uploaded and processed. We do not share or provide access to these files to third-party websites or persons. Within 2 hours of the files being kept on our server, they will be permanently deleted.

5. Sharing and Disclosure

We do not sell your information. Data may be shared as follows:

  • Service Providers: Companies helping us provide, support, or analyze our Products, under confidentiality agreements.
  • Legal Requirements: When required by law or government request, or to protect our legal rights and users.
  • Business Changes: If we are involved in a merger, acquisition, or transfer of assets, your information may be shared or transferred.
  • At Your Direction/Consent: As specifically authorized by you.

6. Transfer of Data; International Users

Depending where you live, your data may be transferred to and processed in countries outside your own. By using our Products, you consent to these transfers, understanding that data protection laws may differ from those in your jurisdiction.

7. Data Security

We implement technical and organizational measures to secure your information from unauthorized access, loss, misuse, or alteration. Despite this, no system can be completely secure, so you use our Products at your own risk.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access and review your personal data
  • Correct or update your information
  • Request deletion of your personal data
  • Restrict or object to processing in certain circumstances
  • Obtain a copy of your data in portable format
  • Withdraw your consent if provided

9. Children’s Privacy

The Products are not designed for, nor knowingly directed at, children under the age of 13. If you believe information regarding a child has been collected inadvertently, please inform us so it can be removed promptly.

10. External Links and Third Parties

Our Products may link to third-party websites or services. Their privacy practices are independent of us; please consult their policies.

MailChimp

We use Mailchimp for newsletter and marketing emails. Through Mailchimp, we track emails, including who opens the emails and who clicks on which link.

Google Analytics

Google Analytics is a web analytics service provided by Google, Inc. Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie is be transmitted to and stored by Google. Google will not associate your IP address with any other data held by Google. Google Analytics help us understand the use of our site by our visitors. Because Google Analytics require cookies to function, users who wish to avoid tracking by Google Analytics while on our website can disable cookies in their browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Avangate (2Checkout)

ICECREAM APPS uses Avangate B.V. (www.avangate.com) for processing of secured payments for purchases made on the Site. The entire purchase process is managed by Avangate, who acts as ICECREAM APPS’s authorized merchant and reseller. By making a purchase on the website via Avangate, you authorize ICECREAM APPS to use Avangate to process your transactions and to transfer personal information to them, but only to the extent needed to complete the transaction and manage your purchases. No credit card information is ever stored on servers controlled by us. Avangate has our permission to store, on our behalf, the data pertaining to the executed transactions by customers of the website (including credit card information) with the goal of ensuring a secure method of payment and proof of purchase archive, allowing for the protection of our customers, and for follow-up as needed. This transactional data may be used for validation and registration purposes of our customers, and to trace any fraudulent activities if necessary.

Paddle

ICECREAM APPS uses Paddle.com Market Ltd (www.paddle.com) for processing of secured payments for purchases made on the Site. The entire purchase process is managed by Paddle, who acts as ICECREAM APPS’s authorized merchant and reseller. By making a purchase on the website via Paddle, you authorize ICECREAM APPS to use Paddle to process your transactions and to transfer personal information to them, but only to the extent needed to complete the transaction and manage your purchases. No credit card information is ever stored on servers controlled by us. Paddle has our permission to store, on our behalf, the data pertaining to the executed transactions by customers of the website (including credit card information) with the goal of ensuring a secure method of payment and proof of purchase archive, allowing for the protection of our customers, and for follow-up as needed. This transactional data may be used for validation and registration purposes of our customers, and to trace any fraudulent activities if necessary.

Groove HQ

We use Groove HQ as our support ticket system to provide better user support experience.

Olark

We use Olark as an online support chat provider.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted here with a new “Last updated” date. Continued use after any such update constitutes acceptance of the modified policy.

12. Contact

For questions, requests, or concerns about our privacy practices, contact support@icecreamapps.com.

Cookies help us deliver our services. By using our services, you agree to our use of cookies.